Billing Terms and Conditions
Velgano Payment Policy
1. Accepted Payment Methods
At Velgano, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Union Pay,
- Apple Pay & Google Pay
- Bank Transfers (for bulk orders – contact us for details)
All payments are processed in Hong Kong Dollars (HKD).
2. Payment Processing
- Payments must be completed at the time of purchase.
- Orders will not be processed or shipped until full payment has been received.
- If a payment is declined or fails, the order will not be confirmed.
3. Pricing & Currency
- All prices listed on Velgano are in Hong Kong Dollars (HKD).
- Prices are subject to change without notice.
- Any applicable taxes and shipping fees will be calculated at checkout.
4. Secure Payment Processing
Velgano uses SSL encryption and trusted payment gateways to ensure your transactions are secure. We do not store your credit card or payment details.
5. Refunds & Chargebacks
Refunds are processed according to our Refund & Return Policy.
Unauthorized chargebacks will be disputed. If you experience any issues, please contact us first at info@velgano.com.
6. Fraud Prevention
Velgano reserves the right to cancel or hold any order suspected of fraud or unauthorized activity. Additional identity verification may be requested for high-value transactions.
7. Contact Us
Store Name: Velgano
Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email: info@velgano.com
Phone: +852 6452 2463
Customer Service Hours: Monday to Saturday: 9:30 AM – 7:00 PM (HKT)
We do our best to reply to your e-mail within 1–2 business days.